Rental Agreement Terms and Conditions
This passenger vehicle rental contract without driver (“Contract”), under the terms of Decree-Law No. 181/2012, of August 6, in its current wording, is governed by these General Conditions, the Specific Conditions described above and their respective annexes, which form an integral part thereof.
1. OBJECT
JLF Rent (LESSOR) rents to the customer (LESSEE) identified in the Particular Conditions the motor vehicle described therein and in the state of repair indicated therein, upon payment of the total rental price calculated under the terms of clause 3 and the Particular Conditions.
2. DURATION OF RENTAL
1. Hire begins and ends on the date, time and place designated in the Particular Conditions for collection and return of the vehicle, respectively.
2. If the LESSEE wishes to extend the duration of the rental, he/she undertakes to contact the LESSOR in advance to sign a new contract, or renew the current one, no less than 24 hours before the end of the previous contract, always subject to the LESSOR’s approval.
3. The vehicle’s collection is preceded by a joint check by the LESSEE and the LESSOR, as a result of which an inspection report is drawn up, which forms an integral part of this Agreement, describing the vehicle’s state of repair and indicating any existing defects and/or damage, and is validated by both by signing it.
3. RENTAL PRICE
1. For the hire of the vehicle, the LESSEE undertakes to pay the LESSOR the daily rate indicated in the specific conditions, as well as the amounts resulting from taxes and other amounts whose payment and calculation obligations occur at the end of the Contract.
2. To the amount provided for in the previous paragraph shall be added:
a) The amount given as a security deposit, indicated in the specific conditions, to guarantee fulfilment of the obligations arising from this Contract;
b) The value of €15 for the vehicle refuelling service, and the value of the missing fuel, calculated according to the maximum price per litre in force on the date of return;
c) €25 for the vehicle recharging service, in the case of electric vehicle hire;
d) The amount indicated in the specific conditions, due for contracting complementary insurance cover under the terms of clause 8;
e) The amount due to the LESSOR for providing the electronic toll payment method indicated in the specific conditions, which has a daily value of 2.03 euros, up to a maximum of 20.30 euros (twenty euros and thirty cents) per rental, plus the amount of tolls due;
f) The amount of 25 euros to be charged as administrative expenses for the LESSOR’s duty to identify the HIRER, as a result of offences against traffic regulations or other legal provisions;
g) 7.50 euros per day, up to a maximum of 10 days, if the driver is under 21 years of age.
h) 10 euros per day for each additional driver, up to a maximum of 10 days, who must be duly identified in the contract;
i) The additional amount of 0.10 cents per additional kilometre (km), if a mileage limit is defined in the conditions.
j) The value of 30 euros for one-way hire, under the terms of clause 10;
k) A minimum of 7 euros and a maximum of 27 euros for delivery and/or collection outside the LESSOR’s premises;
l) The amount of 15 euros, due for delivery of the vehicle out of hours (between 07.00 and 08.29 and 18.31 and 21.59);
4. RETURN OF THE VEHICLE
1. The LESSEE undertakes to return the vehicle on the day, place and time indicated in the Particular Conditions, with the respective accessories, documents and in the conditions of use and cleanliness in which it was delivered.
2. Returning the vehicle in breach of Clause 2.1 will result in increased costs, in accordance with the price list in force, or a change in the rental price.
3. In the event of early return of the vehicle, the LESSOR is not obliged to return the remaining amount of the rental to the LESSEE.
4. The LESSOR shall not be liable to the HIRER, or to any passenger, for the loss of or damage to objects left in the vehicle, either during or after the hire period.
5. When the vehicle is returned, the LESSOR and the HIRER shall jointly inspect it to check for any new defects and/or damage which, if any, shall be marked in the corresponding field of the inspection report which forms an integral part of this Agreement, and which shall be validated by both by signing it.
6. The LESSEE’s refusal to sign as provided for in the previous paragraph does not exempt him from responsibility for any damage caused during the hire period.
5. FUEL POLICY
1. Vehicles with combustion engines – petrol, diesel, hybrids and LPG
The LESSEE undertakes to return the vehicle in accordance with the contracted fuel policy, under the following terms:
a) Full to Full Option: The LESSEE undertakes to return the vehicle to the LESSOR with the same fuel level as when it was picked up. In the event of non-compliance, the LESSOR will charge the refuelling fee (15 euros) and the missing fuel, under the terms of Clause 3.2 b);
2. Electric vehicles
The LESSEE undertakes to deliver the vehicle with at least a 70 per cent battery charge or the same percentage as when it was picked up. In the event of non-compliance, the LESSOR will charge 25 euros as a recharging fee, as described in paragraph 2 c) of Clause 3;
6. OBLIGATIONS OF THE LESSOR
The LESSOR’s obligations are
a) Inform the LESSEE in advance of the activation of the security deposit for damage to the vehicle, the proof and the value of the damage;
b) To provide the LESSEE with an assistance service free of charge, available 24 hours a day, to report any anomalous situations that occur during the performance of this contract;
c) Ensure the provision of an equivalent service or the availability of a superior vehicle in the event of the unavailability of the vehicle previously hired or booked, or of a breakdown, at no additional cost to the LESSEE.
7. OBLIGATIONS OF THE LESSEE
1. The obligations of the LESSEE are:
a) To pay, as soon as requested by the LESSOR, all sums arising from the conclusion of this Agreement;
b) Ensure that the vehicle is properly locked when not in use;
c) Ensure that the vehicle is fuelled with the appropriate fuel or filler, the LESSEE being responsible for the costs borne by the LESSOR arising from the removal of unsuitable fuel, as well as any compensation for damage caused by such fuelling;
d) Do not smoke inside the vehicle, and any evidence of such behaviour will make the LESSEE liable for the cost of cleaning the vehicle (30 euros);
e) Contact the LESSOR if the vehicle breaks down and obtain his prior agreement for repairs.
2. The LESSEE undertakes not to use or allow the use of the vehicle:
a) To carry out passenger or goods transport in breach of the law;
b) For sporting events or training, whether official or not;
c) By anyone under the influence of alcohol, drugs or any other substance that directly or indirectly reduces their perception and ability to react;
d) By drivers not identified in the Special Conditions of this Contract;
e) Outside national territory, without the LESSOR’s express authorisation to do so.
8. MANDATORY INSURANCE AND SUPPLEMENTARY INSURANCE
1. The LESSEE shall be liable for the payment of damages to the vehicle and/or the equipment or devices installed in it that are attributable to him/her, up to the limit of the excess indicated in the Particular Conditions, without prejudice to the LESSEE’s full liability for damages caused by wilful misconduct, negligence or that are not guaranteed by insurance cover.
2. The rental contract includes Damage Protection (CDW Collision Damage Waiver), which covers damage caused to the vehicle as a result of a road accident (crash, collision and rollover), with the exception of damage to the vehicle’s windows and tyres and damage caused by acts of vandalism.
3. With a view to reducing the excess referred to in paragraphs 2 and 3, the LESSEE may take out the following additional insurance cover and/or protection services, valid for the period indicated in Clause 2:
a) Super Premium Protection [SPP] – Optional service provided by the LESSOR that eliminates the LESSEE’s liability for damage caused to the vehicle as a result of a road accident (crash, collision and rollover), Glass, Rear View Mirrors, Tyres and Wheels, Protection against theft;
b) Premium Protection [PPP] – Optional service provided by the LESSOR that eliminates the LESSEE’s liability for damage caused to the vehicle as a result of a road accident (crash, collision and rollover), Glass, Rear View Mirrors, Tyres and Wheels, Protection against theft;
c) Tyre and Window Protection [WTP – Window Tyre Protection] – Optional cover that eliminates the LESSEE’s liability for damage to the vehicle’s windows and tyres, with the exception of those caused by intent and/or negligence;
d) Theft Protection – Optional cover that eliminates the LESSEE’s liability for damage caused by theft;
e) Personal Accident Insurance [PAI] – Insurance that guarantees, in the event of an accident, payment of medical expenses up to a maximum of 1500.00 euros (one thousand five hundred euros) and compensation for death or permanent invalidity up to a maximum of 15,000.00 euros (fifteen thousand euros) per occupant (up to the limit of the Vehicle’s capacity).
9. AUTHORISED DRIVERS
Only the driver identified in the rental agreement, or drivers duly authorised by the LESSOR, may drive the vehicle.
2. If the vehicle is driven by a driver not identified in the contract and, as such, not duly authorised by the LESSOR, the LESSEE shall be held liable for any and all damage caused to the vehicle by said driver.
10. ACCIDENTS OR CHANGES TO THE VEHICLE’S CONDITION
1. The LESSEE undertakes, in the event of an accident and/or alteration to the condition in which the vehicle was delivered to him, to adopt the following procedures:
a) Report to the LESSOR and request the presence of the police authorities in any and all accidents, theft, robbery, fire, damage caused by animals or any other claims, within a maximum of 24 hours, except in cases of duly justified force majeure, proven and communicated immediately;
b) Obtain the names and addresses of the people involved in the road accident and any witnesses, except in duly justified cases of force majeure;
c) Not to leave the vehicle without taking the appropriate measures to protect and safeguard it, except in duly justified cases of force majeure;
d) Provide the LESSOR with the information they have about the incident, including the report drawn up by the police authorities involved.
2. Only the LESSEE and/or drivers authorised by the LESSOR may benefit from the optional cover indicated in Clause 8.4.
3. The cover described in points a), b) and c) of paragraph 3 of Clause 8 shall not be effective in the event of an accident due to:
a) Speeding;
b) Driving under the influence of alcohol or narcotics;
c) Misuse of the vehicle, namely in places and for purposes other than those for which it was intended, such as driving on unpaved roads and paths, forest paths and on beaches
d) Use in sporting events or training sessions, whether official or not;
e) Transporting goods above the limit laid down in the technical specifications and/or the Single Vehicle Document.
4. Failure to comply with this clause or the points set out in Clause 7(2) shall render the LESSEE liable for the full cost of repairing the vehicle and for compensation corresponding to the time it was paralysed.
11. BREACH OF CONTRACT
The LESSOR may terminate the Contract if the vehicle is used in breach of it, and the LESSEE must return the vehicle immediately at the location indicated to him, failing which it will be taken away from him, under the terms of the law, at his own expense.
12. JURISDICTION AND ALTERNATIVE DISPUTE RESOLUTION
1. Unless there is a mandatory legal provision on territorial jurisdiction, the parties agree to establish the jurisdiction of the District Court of Aveiro to settle any disputes arising from the execution of this Contract.
2. In the event of a consumer dispute, defined in accordance with the provisions of Law no. 144/2015, of 8 September, the LESSEE may resort to the Arbitration Centre on the list published on the Consumer Portal at www.consumidor.gov.pt.
3. Without prejudice to the preceding paragraph, the LESSEE may submit their Complaint to the LESSOR in the physical Complaints Book, available at the LESSOR’s premises, or through its electronic format, available at https://www.livroreclamacoes.pt/inicio.
13. PERSONAL DATA
1. The LESSEE expressly authorises the LESSOR to carry out the computer processing of personal data indispensable for the performance of this Contract.
2. The LESSOR hereby informs the following:
a) The entity responsible for processing the personal data provided under the contract is the LESSOR, with registered offices at Rua 5 de Outubro, 165 – Barrosinhas – Z.I. EN1 Norte – 3750-740 Águeda;
b) The exclusive purpose of processing personal data is to enter into and perform this contract, in order to fulfil the LESSOR’s legal obligations;
c) Personal data may be transmitted to third parties for the purpose of ensuring compliance with any legal obligations to which the LESSOR is subject, namely to judicial authorities, criminal police bodies, tax and customs authorities and regulatory bodies;
d) The LESSOR shall keep the personal data processed for the period necessary for the provision of the services, respective invoicing and complete fulfilment of the contract.
3. At any time, the LESSEE has the right to access the personal data concerning him/her, as well as, within the limits of the contract, Law no. 58/2019, of 8 August, and the GDPR, to amend, oppose or limit the processing thereof, decide on the automated processing thereof, withdraw consent, request the deletion of data and exercise any other rights provided for in the legislation in force, with the exception of data that is indispensable for the performance of the contract, and as such, is mandatory, or indispensable for the fulfilment of legal obligations to which the LESSOR is subject.
1. By agreement between the LESSOR and the HIRER, the vehicle may be returned outside the normal opening hours of the rental station. 2. If the LESSEE chooses this method of returning the vehicle, his/her responsibility for the vehicle (as well as for any additional equipment contracted) remains until the station opens or until the LESSOR inspects the vehicle, depending on the time. 3. If the LESSEE chooses this method of returning the vehicle, he/she undertakes to: 1. Leave any additional equipment in the vehicle’s trunk; 2. Leave the vehicle parked safely in the location indicated by the LESSOR, or, if this is not possible, in the location closest to the return station; 3. Leave the vehicle key in the LESSOR’s mailbox and inform him/her of the exact location of the vehicle.
“Extras and Opcional Services” table
Rental Agreement Terms and Conditions Last Updated: 14/04/2026